Shipping policy

 

✅ Boca Babes Shipping Policy 

Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Once an order is placed, it cannot be modified or canceled after 12 hours due to our fast processing times.

✅ Shipping & Delivery

  • Once items are handed to the carrier, Boca Babes is not responsible for delays, lost, stolen, or damaged packages.

  • Delivery time estimates are provided by the carrier and are not guaranteed.

  • Customers are responsible for entering the correct shipping address at checkout. Boca Babes is not liable for packages shipped to incorrect or incomplete addresses.

✅ Tracking Information

  • All customers receive a tracking number once their order ships.

  • It may take up to 24–48 hours for tracking updates to appear in the carrier system.

✅ Marked as Delivered

If the carrier marks your package as "Delivered" but you did not receive it:

  • Please check with neighbors, building management, or your local post office first.

  • Boca Babes is not responsible for packages marked delivered but missing.

  • Customers must contact the carrier to resolve delivery disputes.

✅ Pre-Orders & Made-to-Order Items

  • Pre-order items ship on the estimated date listed but may experience production or shipping delays.

  • Orders containing pre-order items will ship together unless split shipping is purchased.

✅ International Shipping

  • International customers are responsible for all customs fees, duties, and taxes.

  • Boca Babes is not liable for delays due to customs processing.

✅ Incorrect or Missing Items

If you received the wrong item or something is missing:

  • Contact us within 48 hours of delivery with photos and your order number.

  • Claims beyond 48 hours cannot be reviewed due to carrier verification limits.